Frequently Asked Questions

•  What are your hours of operation? 
  
  Monday - Friday: 10:00am - 5:30pm
  Saturday: 10:00am - 5:00pm
•  Where are you located? 
  
  131 South Sherman Street
  Spokane, Wa 99202 USA  view map
•  Do I need an appointment to be fitted in pointe shoes? 
  
  You only need an appointment to be fitted in pointe shoes if:
  

  -You'd like a fitting by a specific employee
  -You are bringing in multiple girls for a pointe shoe clinic
•  I need to mail order shoes. How do I do it? 
  
  1. Stand flat on a piece of paper and trace one of your feet. Then repeat on a new sheet of paper with her other foot.
  2. Write down the following information for us:
  • your age
  • your height and weight
  • your street size
  • ballet slipper style/size/width
  • previous pointe style/size/width
  • how long you've been dancing
  • what kind of padding you'd prefer [what does your teacher recommend/ what do your friends wear]
  • any comments or corrections you may frequently hear from your teacher about your technique
  • your name, address, and day time phone number
  • a method of payment
  3. Mail the information to:
     
     Empire Dance Shop
     131 S. Sherman St.
     Spokane, WA 99202
  
  

  or you can

  Fax the information to: 1-509-838-6929

  We then look at the drawings and all your info, and pick out a shoe that will hopefully be right for you. The more information we have the better.

  If you have any questions or concerns about how this all works that I haven't answered, or that might be unclear, or you just have some questions with your shoes that you need to talk to us about verbally, please feel free to call us at 1-800-445-8848.

•  What is your return policy? 
  

  Call us first or drop a note in the box explaining your exchange or return.

  Exchanges or returns must be unworn and in original condition.

  Your exchange or return must be accompanied by a receipt.

  We can't accept returns after 30 days from receipt date.

  We can't accept returns on Special Orders.

•  What is a special order (and what's not)? 
  
  A special order is any item that we don't carry as regular store stock. This includes anything made-to-order (special maker pointe shoes, certain high-end tap shoes, and costumes). If we're out of something we usually have, and need to order it for you – that is NOT a special order. If you're not sure the item you'd like is a special order, please ask us.
•  I don't see what I'm looking for, can I order it? 
  
  Absolutely! We deal with most major dance wear manufacturers and several smaller ones. If we don't have it in stock then we can get it if it's in the manufacturer's current catalog. Additionally, many companies often make various items according to the customer's specifications. Please call our toll-free number or send us an email to inquire after that special something.
•  I don't live in the United States, can I still order from you? 
  
  Yes! We can ship items almost anywhere by US Postal Service, UPS, or FedEx. All items shipping outside the US must be insured (which costs a little extra). Please note: all duties and taxes levied by the destination country are the responsibility of the customer.

Store Hours

Monday - Friday: 10:00am - 5:30pm
Saturday: 10:00am - 5:00pm

Store Location

131 South Sherman Street
Spokane, Wa 99202 USA
 view map

Contact Info

Service: 509-747-7808
Order: 888-445-8848
Fax: 509-838-6929

• What are your hours of operation?
• Where are you located?
• Do I need an appointment to be fitted in pointe shoes?
• I need to mail order shoes. How do I do it?
• What is your return policy?
• What is a special order (and what's not)?
• I don't see what I'm looking for, can I order it?
• I don't live in the United States, can I still order from you?

© 2013 Empire Dance Shop  Return Policy