FAQs

What are your hours of operation?

Monday - Friday: 10:00 AM - 5:30 PM

Saturday: 10:00 AM - 5:00 PM


Where are you located?

131 South Sherman Street

Spokane, WA 99202


Do I need an appointment to be fit in pointe shoes?

You only need an appointment to be fit in pointe shoes if:

- You'd like a fitting with a specific employee

- You are bringing multiple girls for a pointe shoe clinic


I need to mail order shoes. How do I do it?

We have a special page on our website for this. At the top task bar on the very end next to "Links" will be the "Mail Order Shoes" tab and all of the information you need will be there!


I don't see pointe shoes I want on your website? Can I still order them?

Absolutely! Give us a call and tell us what brand, style, size and quantity and we will be able to order them for you at no extra charge! However, you are required to take any and all pointe shoes we special order for you. This includes Freed Maker SearchesIt may take a week or two depending on if the company has them in stock. Be patient :)


What is your return policy?

Call us first, and drop a note in the box explaining your exchange or return. Exchanges or returns must be unworn and in original condition. Your exchange or return must be accompanied by a receipt. We will not accept returns after 30 days from receipt date or returns on special orders or Freed Maker Searches.


What is a special order (and what is not)?

A special order is any item that we don't carry as regular store stock. This includes anything made-to-order (special maker pointe shoes, certain high-end tap shoes, and costumes). If we're out of something we usually have, and need to order it for you - that is NOT a special order. If you're not sure the item you'd like is a special order, please ask us.


I don't see what I'm looking for; Can I order it?

Absolutely! We deal with most major dance wear manufacturers and several smaller ones. If we don't have it in stock, then we can get it if it's in the manufacturer's current catalog. Additionally, many companies often make various item according to the customer's specifications. Please call our toll-free number or send us an email to inquire about that special something.


I don't live in the United States; Can I still order from you?

Yes! We can ship items almost anywhere by US Postal Service, UPS, or FedEx. All items shipping outside the US must be insured (which costs a little extra). Please note: all duties and taxes levied by the destination country are the responsibility of the customer.


* Disclaimer All prices are subject to change.

FAQs



There are no products to list in this category.